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(a) We operate a free local delivery service Monday to Friday within a 10 mile radius from our premises. We can also deliver to other locations for a small charge, details of which will be given at point of order. If a second delivery is required due to the customer not being available to receive the goods then the Company reserves the right to charge for the subsequent delivery.
(b) The precise time of delivery cannot be guaranteed in advance however we can give you the choice of morning or afternoon. If you contact the store on the day of delivery we will try to accommodate a suitable time for you.

(c)  We will deliver and assemble your chosen furniture or bed into the room of your choice and remove all the packaging. There is an additional charge for wardrobe assembly details of which will be given prior to placing an order.
(d) Should our employees comply with the request of a customer for assistance in movement of other goods, the customer will receive such assistance at his or her own risk, and under no circumstances shall we be liable for damage to property or expenses howsoever arising..
(e) It is the customer’s responsibility to ensure that all goods can be accommodated and that there is reasonable access for delivery to the required location, you can help by removing pictures, low lampshades and ornaments. With sofas we may be able to offer you a trial run with our display model to ensure the item will fit before you make your purchase.    

(f) For a small charge we will be happy to remove a like for like item when we are delivering your goods.

(g) You are also welcome to collect your goods from our warehouse, but we will need to know in advance in order to get them ready for you.


(a) It is the customer’s responsibility to check that all goods are correct and in good condition on delivery and sign full acceptance.
(b) No goods can be left unpaid or unexamined. No goods can be signed for unexamined. Any defects or shortages must be reported at the time of delivery and agreed with the delivery driver.
(c) Goods stored at customer’s request must be paid for in full. The Company reserves the right to charge the customer for storage.

(d) Goods purchased at sale prices, delivery is normally required to be within 6 days of being available.

(e) When ordering furniture it is important to check that it will fit into your house and your room. Please check all doors, stairways and the space it has to go into carefully. If the worst happens and it really won’t fit in, we will do our utmost to help you come up with an alternative. Please be aware that a re-stocking fee will apply.


(a) Lead times for delivery of goods obtained to all orders are quoted as accurately as possible at the time of order but cannot be guaranteed.
(b) Whilst every effort will be made by us to ensure the manufacturer complies with the delivery quoted, any delay that may result in a cancellation will be in accordance with our cancellation procedure.

(a) All delivery estimates are based on previous experience with our suppliers and information available to us at the time of order and does not take into account unforeseen circumstances such as fire, theft, natural disaster, strike, civil disorder, insolvency, raw material delay, discontinuation of products or materials etc… We shall not be liable for any undetermined costs or compensation caused by any such delay.
(b) Cancellations due to delays in manufacture and delivery can only be accepted if agreed by the management and the manufacturer.


At Richardson’s we offer a free measuring and planning service. Ticket prices are based on fitting the flooring in an empty room. Additional services, such as moving furniture, cutting of doors, uplifting and removal of existing floor covering will be charged for separately. Vinyl flooring can be fitted at an additional cost, and your floor may need a screed which we can arrange for you.

Prior to fitting, the customer should be responsible for the removal of the old carpet and the cleaning of the floor. Rooms should be cleared of as much furniture as possible. If this is not possible, a surcharge will be made to cover the cost of room preparation. This must be arranged in advance. In order to avoid damage, picture and ornaments should be put in a place of safety. Storage heaters should be switched off and allowed to cool before the carpet is fitted. Every care will be taken by the company’s fitters to avoid damage to cables and pipes. Unless fitters are advised of the exact location of pipes and cables, the company will accept no responsibility for damage done to them during fitting. Should doors require cutting or adjustment, this is the work of a qualified joiner. However, for the convenience of customers, our fitters will cut most interior doors, if requested for. All reasonable care will be taken when trimming doors and a charge will be made for this service. We reserve the right to refuse to cut or adjust doors at the discretion of the fitters.

There is no guarantee of colour or pattern match where joins in different widths have to be made. Every effort will be made to produce the best possible match, and this should be discussed with the carpet planner before fitting, at time of purchase.


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